Frequently Asked Questions
Everything you need to know about shopping at ZHIYUN Store
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout for faster delivery.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return or exchange request.
Which payment methods do you accept?
ZHIYUN Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Do your products come with a warranty?
Yes, most electronic and high-value items include a standard 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast shipping, we begin processing orders immediately. Please contact us within 1 hour of placement if you need to make changes, though we cannot guarantee modifications once the order is in fulfillment.